NH Collection Mexico City Reforma

GUEST REVIEWS

Discover what our guests have to say about their unforgettable stay at NH Collection Mexico City Reforma

9.2

Exceptional

1,487 reviews

Location

Based on 1487 reviews

8.9

010

Breakfast

Based on 1487 reviews

8.8

010

Staff

Based on 1487 reviews

8.7

010

Cleanliness

Based on 1487 reviews

8.6

010

Comfort

Based on 1487 reviews

8.6

010

Paid WiFi

Based on 1487 reviews

8.6

010

Facilities

Based on 1487 reviews

8.3

010

Free WiFi

Based on 1487 reviews

8.3

010

Value for money

Based on 1487 reviews

8.1

010

Stephan

10/10

Netherlands

YOUNG_COUPLE

January 8, 2026

We had an amazing stay at NH Collection in CDMX!

What guests loved:

I've never experienced such welcoming and attentive staff.

Areas for improvement:

Maintenance could be a bit better in the bathroom

Jose

10/10

Panama

FAMILY_WITH_YOUNG_CHILDREN

December 29, 2025

Amazin staff, location and facilities.

What guests loved:

Location, close to many city attractions, bars and restaurants, service was amazing, and they treated my service dog like any other guest, also a convenience store right beside the hotel.

Areas for improvement:

Everything was great.

Patricia

9/10

United States

FAMILY_WITH_YOUNG_CHILDREN

November 5, 2025

Our stay at the hotel was very pleasant.

What guests loved:

The room size was great. The room was very comfortable. The breakfast buffet was delicious. Staff was courteous, helpful, and friendly. The location of the hotel was great.

Areas for improvement:

No door on the bathroom for privacy, Noise from the nightclub outside our window.

Alfonso

10/10

United States

GROUP

November 4, 2025

Overall, very nice place. I would stay there again.

What guests loved:

I was downgraded to a smaller room without a terrace. They comp’d the breakfast to make up for the inconvenience.

Areas for improvement:

The fact that I didn’t get the room I specific paid for.

Lydianette

9/10

Puerto Rico

YOUNG_COUPLE

October 29, 2025

What guests loved:

love the location, the breakfast, the rooms are clean,

Areas for improvement:

the room at night was very hot

Paul

8/10

Ecuador

WITH_FRIENDS

October 1, 2025

Nice place, but watch out for the staff

What guests loved:

The facilities are well kept and the location is pretty convenient. If you get easily annoyed by noisy environments, just be aware that there are several bars and discos around the hotel, which can ge...

Areas for improvement:

I had several issues with the staff. First, my room key was not working and I had to go down to the lobby THREE times at 11 pm to get it fixed. They kept telling me that it was good to go but every ti...

Melanie

8/10

Netherlands

GROUP

August 20, 2025

What guests loved:

Room Help at the reception p.e. When my creditcard got stuck in the ATM machine at the hotel

Areas for improvement:

Neighborhood Had to call sometimes because when we got back late afternoon the bedroom had not been made up yet

Karla

10/10

Dominican Republic

GROUP

July 31, 2025

I will stay here next trip to CMX.

What guests loved:

Loved everything from room, staff (please do me a favor and ask for Jesus and say hi to him, he’s the kindest person ever!), amenities, everything was super clean, ) great hotel and location. I’m def...

Areas for improvement:

Didn’t find something that i did not like.

Noemi

10/10

United States

YOUNG_COUPLE

July 29, 2025

We stayed there one night because we were going to fly out the next morning, but our day was great. Very close to restau

What guests loved:

Staff was very friendly and helpful. Very clean. Hotel room was great.

Patrick

8/10

United States

SOLO_TRAVELLER

July 6, 2025

It is in an excellent loction. I would be cautious if you are afraid of heights.

What guests loved:

The room for the price was decent. The amenities were nice although I did not use the services. The staff were attentive and very clean.

Areas for improvement:

I do not like heights. The fact that there is not much of a guard on the windows made a little bit nervous being on the 17th floor. My room had a bit of warping on the floorboards and the door to the ...